Delivery and Returns

Delivery

When you go to the checkout you will be able to choose your preferred method of delivery. Packages up to 2 kilos in weight are sent using Royal Mail services. For heavier packages we use Parcel Force. If your parcel is over 10kg you will need to phone or email us to arrange delivery.

We are unable to deliver packages to BFPO addresses.

Please contact us if you have special postage requirements, e.g. you want additional insurance or tracked delivery: this may incur an additional cost. You can do this either by phone, email or a note in the comment box on the order form. We will contact you if necessary to discuss your options.

Please add any special instructions to the Order notes box, for example if you want the package left in a specific place.

Orders received by midday Monday to Friday will usually be posted the same day and we will advise you by email once your order has been despatched. If there is likely to be delay in processing or posting your order we will inform you by phone or email.

Processing your order and your contract with us

We want you to be happy with your purchase and our service. When you place an order with us you are making an offer to buy goods. Your order is subject to our Terms and Conditions. We will email you to confirm we have received and are processing your order. In the unlikely event of a product not being available we will advise you of this and refund any payment you have made. We will email you once your order has been posted. We do not routinely use a tracked service but our our system notifies us when a delivery has been made or attempted. If your order is sent using a tracked service your tracking number will appear in the invoice that advises that your item has been posted.

Goods that are damaged or not received

If an order fails to arrive please advise us promptly. Please note that Royal Mail does not consider an item to be lost until 15 working days have elapsed since it was posted.

We package our parcels carefully to protect the contents, but occasionally they may arrive damaged. Please inform us promptly if goods are damaged in transit. Please keep the packaging as this may be required in the event of a claim.

Cancellation and returns

If for any reason you are unhappy with your purchase we will be happy to refund the purchase price or replace with another item of your choice, providing you return the item to us within 28 days of purchase unused and in the same condition that you received it.

If you return goods that are not faulty return postage costs are your responsibility and are not refundable. You must ensure goods are packaged adequately to protect against damage. Please obtain a proof of posting certificate at the Post Office. Please note that if goods are lost or damaged in the post the claim for compensation must be made by the sender. Please check that the insurance cover offered is adequate to recompense you should the package fail to arrive or be damaged in transit.

If you are returning a product for refund or exchange please notify us by email, phone or letter before sending it. This is helpful for us so we know to expect a return.

The address for returns is:

Weaving Looms
31 Macaulay Road
Lutterworth
Leicestershire
LE17 4XB

Please do not hesitate to phone 01455 554647 if you wish to discuss making a return or exchange. You do not have to give any reason you for cancelling your order but a brief explanation will help improve our service in the future.

This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.